If a change is not visible in FamilySearch Person Tools, first check whether the display needs refreshing. A delayed display does not establish whether the requested change succeeded or failed.

1. Stay on the matched person and check the names and FamilySearch ID so that you are comparing the intended records.

2. On Share Data, click Refresh near UnMatch to reload the RootsMagic and FamilySearch panels.

3. Check whether the information you tried to change is now correct, and read any error message. If you are still unsure, open the person's page on the FamilySearch website and check there.

4. If there is a sign-in or connection error, resolve that issue and refresh before attempting the change again.

Do not repeatedly add the same fact or source merely because the display has not updated. First determine whether the previous attempt reached FamilySearch. If the problem continues, record the action, exact message, RootsMagic version, and affected FamilySearch ID for Product Support.

See Share Data with FamilySearch for comparing and choosing changes.