Built-in help

RootsMagic has extensive built-in help (which you are currently looking at).  You can press F1 at most places in the program to get help specific to the part of the program you are in.

 

How to check if you have the most recent version

You can also check for the latest version of RootsMagic on the Home page in RootsMagic. If an update is available, you can click to directly update the program, or click a link to go to our website to download the latest update manually.

 

Contacting us online

RootsMagic provides online chat service with our experienced technical support staff.  Just visit our website and click the "Chat" button in the lower right corner any time during our regular business hours (8-5 Mountain Time, Monday-Friday).

 

RootsMagic also offers many other ways to get help online, including a RootsMagic User Group on Facebook, RootsMagic Community, Webinars, RootsMagic TV, and many other options.

 

Contacting us by mail

If you would like to write to us with a question, problem, or suggestion, our mailing address is:

 

RootsMagic, Inc.

PO Box 1068

Salem, Utah 84653

USA

 

Prepare a useful support request

Include the RootsMagic version, operating system, the command or page involved, what you expected, and what happened instead. Copy the exact error message when possible, and state whether the issue affects one tree or several.

 

For a reproducible problem, list the steps starting from opening the tree. For a report issue, include the report type and relevant settings. Avoid sending a complete private database unless support requests it and you have considered what it contains.